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Careers

As a growing company dedicated to providing the best customer solutions and service we are on the look out for the most talented and motivated people to join 365IT.

If you are a motivated professional with the right experience and want to work with a company to deliver the very best results to their clients we would like to hear from you.

Please forward your Curriculum Vitae to careers@365itms.co.uk or complete your application via the form below.


First Line Analyst

1st Line Analyst Job Role:

Working as part of a team on the technical Service desk, you will play a key role in the delivery of high quality technical support providing exceptional customer satisfaction and a personalised service.

This role requires strong communication skills, along with troubleshooting, problem-solving and technical skills using various diagnostic tools.

At times, like all customer facing role this can be a challenging role, within an exciting and growing organisation, so you will possess a strong character with strong inter-personal skills which you will use to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction.


Third Line Support Analyst

3rd Line Support Analyst Job Role:

Provide 3rd line support and customer service on customer supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

This role requires strong communication skills, along with troubleshooting, problem-solving and technical skills using various diagnostic tools.

At times, like all customer facing role this can be a challenging role, within an exciting and growing organisation, so you will possess a strong character with strong inter-personal skills which you will use to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction.


Voice Team Support Engineer

Support Engineer Voice Team

To provide support services to 365IT customers for Unified Communications based on Cisco Communications Manager Systems.

The role will primarily revolve around the provision of telephone support of Cisco Communications Manager IP Telephony systems and associated third party applications such as voicemail, unified messaging, contact centre, voice recording etc.

The jobholder will also need good IT and networking knowledge to support the role. The jobholder will be expected to maintain awareness of the technology trends in this arena, together with a good working knowledge of existing and new products and applications.

Occasional travel throughout the UK will be required to perform this function. Reporting to the Technical Support Manager.






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