Blogs

Take a look at some important thoughts from our experts

For you to view at your leisure

Our technical and business experts regularly share informative articles, vlogs and blogs on topical subjects for you to view at your leisure. If you have any questions or would like any further information on any of these topics please email  knowmore@koris365.com.

Cisco’s Webex Contact Centre solutions, in partnership with Koris365, pave the way for the future of customer experience centres.
In the ever-evolving landscape of customer service, the integration of Artificial Intelligence (AI) has emerged as a transformative force. At Koris365, our collaboration with Cisco positions us at the forefront of this evolution, enabling businesses to navigate the future with the seamless integration of AI in their contact and customer experience centres.
Copilot for Microsoft 365 is a productivity tool powered by AI. It allows end-users to access generative AI features in their daily tasks, from staying on top of their emails and Teams meetings, to creating better documents and enhancing their Excel and PowerPoint skills. This can benefit organisations in various ways, such as boosting productivity, improving staff satisfaction through better user experience, or even assisting them to attain a better work life balance.
Secure access service edge (SASE) and SD-WAN are two networking technologies designed to connect geographically disparate endpoints to a source of data and application resources. In August 2019, Gartner analysts Neil MacDonald, Lawrence Orans and Joe Skorupa, released a new research report titled ‘The Future of Network Security is in the Cloud’. The report released a new offering, labelled as Secure Access Service Edge (SASE, pronounced “Sassy”), which single-handedly changed what the future landscape for IT and networking professionals looks like.
Did you know that there are over 20 billion devices connected to the internet? With the rise of internet-connected devices and technologies, the importance of protecting them has never been higher. If you're in charge of running a business or organisation then you understand how vital it is to protect your company's information technology. Managed Detection and Response (MDR) services help make protecting your company's information a breeze. Read on to learn more.
Microsoft 365, previously called Office 365, is now a few years old and most businesses have been using the service for several years. Initial adoption of Microsoft 365 often centred around email and moving away from an on-premises Exchange server to Exchange Online. IT departments were very happy to give the headache of maintaining Exchange to Microsoft, in exchange for a monthly license fee.
Unfortunately, the days of a username and password being a secure way to protect your systems are well and truly behind us. Cyber criminals are resourceful people and have all sort of ways of stealing your password, one of the most common being to convince you to give it away.
The PSTN Switch off is looming and while 2 years sounds like plenty of time, leaving your transition too late could cause disaster.
A supply chain audit can ensure your company's security. Read here to find out the importance of supply chain management with cyber security.
Too many IT suppliers can complicate processes. Discover the benefits of undergoing supplier consolidation with your tech partnerships here.
Business operations in a world involving IT includes inherent risks that need to be understood. What is a risk analysis in IT? Get the explanation here.
In a fast-changing business landscape, customer expectations are higher than ever before. Customers not only seek quick and efficient issue resolution but also demand personalised interactions and memorable experiences. To meet these evolving demands, contact centres are undergoing a significant digital transformation, evolving from their traditional role into dynamic hubs known as "Customer Experience Centres."