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IT Support Services

UNIFY – Our comprehensive suite of support services

UNIFY is our suite of integrated management and support services. Delivered by engineers and technicians with skills that cross network, data centre, collaboration and security, UNIFY can provide as much or as little support as you need, in the way that you need it.

Our UNIFY support services provide a single point of contact for all network, data centre, collaboration and security related issues. Ranging from basic telephone support and remote diagnostics to a fully integrated service desk pro-actively monitoring and managing your computing and network environments, 365IT can provide you with the operational efficiency needed to allow you to focus on your business.

Expertise

Our dedicated focus means that our engineers are continually exposed to the design, implementation and on-going support of customer environments; ensuring issues are dealt with as quickly and efficiently as possible.

Our relationships with vendors such as Cisco, VMware, Microsoft, IBM, Websense, Mimecast and WatchGuard ensure we have the highest level of access to their technical teams to assist with more complex issues when needed.

Unlike many other simple ‘break-fix’ or remote monitoring services, UNIFY extends from telephone support contracts to fully managed service agreements for networks, data centre, collaboration and security systems. This end-to-end approach is regarded as critical for the effective management and secure performance of Unified Communications systems.

Each of our UNIFY support service offerings has multiple elements and options that are tailored to your organisations individual requirements and/or preferences

UNIFY
Telephone technical support with remote diagnostics; includes technical enquiries, configuration assistance, problem investigation, interoperability issues and remote software upgrade assistance.

UNIFY Assist
Remote service assisting customers with making moves, adds, changes and deletions (MACD’s) to the ICT environment including Microsoft Active Directory and Exchange user accounts, VPN’s, firewall rules and UC applications. Contact Centre applications, e.g. adding new agents, changes to skills base routing, agent skills, time of day scheduling etc.

Unify Managed IT Services
Real time monitoring with alerts on failure of devices, online access to current schematics, web access to view real time statistics, automated switch/router configuration backup, updates and versioning. Pro-active monitoring of systems to provide trend-based device utilisation and performance management.

UNIFY Vendor Support
Vendor software and hardware break-fix maintenance services.

To learn more about Software Support Packages, please call us on 0845 5055 365 or click here to contact us.

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